Worldline Card Issuing provides to Issuer an interface tool to handle exceptions and manage claims. Additionally, Worldline offers with the Customer Service Management a comprehensive Dispute and Chargeback handling service. The service includes:
Chargeback handling
Compliance Case handling
(Pre)arbitration handling
Set up Corporate credit cards hierarchy
"to come"
Set up Corporate debit card hierarchy
"to come"
Enroll to wallet
Tokenisation API
"to come"
Raise a dispute case for a transaction and add receipt as a proof
See a list of all transactions on different level of Corporate account/s
List operations for an account
The issuer can provide the “amount due” model, the minimum amount and the % in case of partial payer
See the transaction details
See the operations for my next statement
Change the credit limit
Close the credit card
(case of additional card)
or
(if all cards of a contract must be closed)
Add a supplementary card to my card credit
Set up individual pricing for a specific customer
The issuer can provide the fee models for a specific customer (account fee model, card fee model, membership fee model, account setup fee model)
See the customers payment free months
Change the minimum payment amount
The issuer can provide the “amount due” model, the minimum amount and the % in case of partial payer
As a customer, I want to issue card without plastic, to be used immediately
Change my embossing name
The change applies then for all next cards
The change applies only for the next card
Activate my card
Change my geo-blockings
Deliver card using express priority
The issuer can provide the sending mode if a physical card (card order) is requested. Default sending mode is retrieved from configuration.
Change the delivery method of my card
Initial card creation:
The issuer can override the delivery method for the first card. OR The issuer provides the distribution model reference for all next cards
For the next cards:
The issuer provides the distribution model reference for all next cards
The issuer can override the delivery type for the current card and the delivery address
My card delivered to a temporary address
The issuer can provide an address for the card replacement
Card renewal with the same card number (card not working)
The issuer provides the replacement reason corresponding a card not working
I want to turn internet usage on/off
Turn contactless on / Off
Choose a PIN for a new Card
Get PIN digitally
Change PIN delivery method
Initial card creation:
The issuer can override the delivery method for the first PIN. OR The issuer provides the distribution model reference for all next PINs
For the next cards:
The issuer provides the distribution model reference for all next cards
The issuer can override the delivery type for the current card and the delivery address
Block by card, as I have lost it
Unblock my card, as I reported it lost but now I have found it
I want to terminate my card
New validity period (card renewal with same card number)
The expiry date can be overridden if this is allowed in the configuration
Block all gambling/online gambling with my card
Change all addresses for my family
Transfer funds from my Credit card account to Bank Account
Order debit card
The issuer should provide the corresponding debit product reference
Issue card without plastic, to be used immediately
The issuer should provide the corresponding product reference
Add new cards to existing accounts
As a Customer, I want to
As a Customer, I want to
As a Customer, I want to
As a Customer, I want to
As a Customer, I want to
As a Customer, I want to
As a Customer, I want to
As a Bank employee, I want to