An issuer is a financial organization that makes debit, credit, and/or prepaid cards available to consumers on behalf of payment card schemes. It could be a bank or another supervised financial institution.



The product represents what is sold to a customer. A product is a set of parameters and features that defines the behavior and functionalities of a set of cards and accounts. For example, card product parameters determine the renewal rules, the card account working mode, if there are specific transaction fees and/or membership fee. Further card product parameters define limits and velocity controls to restrict where and how associated cards are used. 



A customer is a person or a company who has subscribed to services offered by the issuer.



A customer address is the generic term for postal address, email address or phone number. Addresses can be of two types, personal address or company address, and could be used in several ways according to the purpose for which the address is used, as example for statement sending or card delivery. 



Contract refers to the Customer contracts created in our solution. The contract is the link between cards, accounts and customer data. The contract inherits default value from Product with the possibility to override  some specific parameters, such as fees, terms and conditions, credit limit, card layout reference.


Card Contract

A Card Contract represents a single card owner by a cardholder and is linked to a card profile which defines all allowed business rules (e.g. replacement, renewal) and card properties (e.g. chip data) required to create a card. Under a card contract the first card is created and all next cards in case of automatic renewals, card replacements.



A card is a payment mean that enables a customer to access funds or make purchases against a line of credit. Cards can have different technologies (EMV, Magnetic Stripe, Contactless), could be physical or virtual.



An order refers to card order and PIN mailer data extractions that are sent to card producer and PIN mailer editors respectively.



Accounts manage monetary operations, balances and restrictions, and are typically assigned to account owners. An account owner is typically an individual, or a legal entity, who has signed a contract with an issuing institution, so a customer.

Accounts are used to process operations, manage a balance in a dedicated currency,  control the credit risk, perform transaction charging, calculate interests (credit or debit), generate an invoice (statement), process payments.



Operations can be transactions received from clearing or internal generated operations ( e.g. fees, refund, chargeback...)  that are posted on accounts.



Authorizations are request message from a connected scheme which are processed by our authorization server. Based on several business rules (e.g. card status, velocity limits check ...) the authorizations could either be accepted or declined.


Authorization Business Case

An authorization business case can refer to one or several consecutive Authorizations (for example, a reservation in a hotel with a subsequent confirmation or a purchase with a subsequent cancellation).


Temporary Credit Limit

A temporary credit limit, that extends or reduces the account credit limit could be defined at account level. In this case, the value of the temporary limit override the content of the normal credit limit


Authorization Restriction

The card usage can be restricted using multiple criteria, such as transaction type (ecom, ATM), acceptance domain (allowed regions), active start and end date. 


Authorization Restriction Override

Restrictions are either enabled or disabled by default and can be overridden.


Velocity Limit

The velocity limit is a restriction based on usage frequency and the total amount on the card account. The purpose of a velocity limit is to limit a transaction in terms of amount and frequency, e.g. it might be allowed to withdraw 500€ per day on POS terminals in Europe.


Velocity Limit Override

On account level the defaults can be overridden. Overriding can be timely restricted by providing an activation period.