Conversational platform
From omnichannel customer support to tailored financial coaching
Enrich Customer Journeys with Conversational Experiences
During the last decade, the increased usage of messaging apps and the rise of voice interactions have reshaped our digital interfaces.
Whatever the business field - banks, retail, transport; healthcare or other sectors - conversational interfaces will undoubtedly become the new standard to interact with trademarks and businesses. This is enabled by Natural Language Processing technologies offering a smooth and natural way for end users to raise their demands.
Benefits of our WL Conversational Platform
Reduced costs of customer care
Streamline the most tedious customer service tasks and deflecting repetitive questions from agents
24/7 customer support
Provide a consistent and instant answers across multiple conversational channels
Foster customer engagement
Reduced attrition rate and improved satisfaction levels by delivering tailored insights and contextual advices
A new sales channel
New cross-selling opportunities thanks to enriched customer data